What great service leaders know and do: creating breakthroughs in service firms (Record no. 193414)

MARC details
000 -LEADER
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005 - DATE AND TIME OF LATEST TRANSACTION
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781626568136
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4 H461W
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
245 #0 - TITLE STATEMENT
Title What great service leaders know and do: creating breakthroughs in service firms
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. California
Name of publisher, distributor, etc. Berrett
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent 276p.
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer service ;Service industries- Management ;Leadership ;Motivation ;Service strategy
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl/Schlesinger, Leonard A./
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        CSL CSL 05/02/2026   658.4 H461W 229846 05/02/2026 05/02/2026 Books