What great service leaders know and do: creating breakthroughs in service firms

Heskett, James L.

What great service leaders know and do: creating breakthroughs in service firms - California Berrett 2015 - 276p.

ISBN: 9781626568136

Dewey Class. No.: 658.4 H461W

What great service leaders know and do: creating breakthroughs in service firms

APA

Heskett J. L., Sasser W. E. L. A., . (2015). What great service leaders know and do: creating breakthroughs in service firms. California: Berrett.

Chicago

Heskett James L, Sasser W Earl/Schlesinger Leonard A, . 2015. What great service leaders know and do: creating breakthroughs in service firms. California: Berrett.

Harvard

Heskett J. L., Sasser W. E. L. A., . (2015). What great service leaders know and do: creating breakthroughs in service firms. California: Berrett.

MLA

Heskett James L, Sasser W Earl/Schlesinger Leonard A, . What great service leaders know and do: creating breakthroughs in service firms. California: Berrett. 2015.

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