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Application of total quality management to library and information services in digital scenario: a study through users' satisfaction

Jena, Puspanjali

Application of total quality management to library and information services in digital scenario: a study through users' satisfaction - 1st ed. - New Delhi Avon publications 2013 - 442p.

ISBN: 9789381839201

Dewey Class. No.: 025.19 J41A

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