000			00319nam a2200121Ia 4500
005			20260325112249.0
008			260325s9999||||xx |||||||||||||| ||und||
082			_a658.812 M289C
100			_aMakkar, Urvashi
245		0	_aCustomer relationship management
260			_aNew Delhi _bTata McGraw Hill _c2012
942			_cBK
999			_c272412 _d272412