000 00409nam a2200145Ia 4500
005 20260205105159.0
008 260111s9999||||xx |||||||||||||| ||und||
020 _a8178295075
082 _a658.812 S75C
100 _aSeth,Rakesh
245 0 _aCreating customer delight: the how and why of CRM/by Rakesh Seth and Kirti Seth
260 _aNew Delhi
_bResponse Books
_c2005
300 _a154p.
942 _cBK
999 _c261668
_d261668