000			00416nam a2200145Ia 4500
005			20260205102757.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.8 St21T
100			_aStamatis,D.H.
245		0	_aTotal quality service: principles,practices and implementation
260			_aNew Delhi _bVanity Books International _c1997
300			_a318p.
690			_aManagement ;Marketing
942			_cBK
999			_c252602 _d252602