| 000 | 00575nam a2200169Ia 4500 | ||
|---|---|---|---|
| 005 | 20260205063849.0 | ||
| 008 | 260111s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781626568136 | ||
| 082 | _a658.4 H461W | ||
| 100 | _aHeskett, James L. | ||
| 245 | 0 | _aWhat great service leaders know and do: creating breakthroughs in service firms | |
| 260 |
_aCalifornia _bBerrett _c2015 |
||
| 300 | _a276p. | ||
| 690 | _aCustomer service ;Service industries- Management ;Leadership ;Motivation ;Service strategy | ||
| 700 | _aSasser, W. Earl/Schlesinger, Leonard A./ | ||
| 942 | _cBK | ||
| 999 |
_c193414 _d193414 |
||