000			00383nam a2200145Ia 4500
005			20260205062749.0
008			260111s9999||||xx |||||||||||||| ||und||
020			_a9781444159851
082			_a658.812 M222S
245		0	_aSuccessful Customer Care
260			_aLondon _bMcGraw - Hill _c2012
300			_a123 p.
690			_aConsumer Relation;Consumer,Satisfaction
942			_cBK
999			_c175447 _d175447