000			00470nam a2200145Ia 4500
005			20260205062729.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.8342 L51H
100			_aLee, Bill
245		0	_aHidden wealth of customers: realizing the untapped value of your most important asset
260			_aBoston _bHarvard business review press _c2012
300			_a222p.
690			_aCustomer relations; Customer loyalty; Consumer behavior
942			_cBK
999			_c174972 _d174972