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005 20260205062634.0
008 260111s9999||||xx |||||||||||||| ||und||
020 _a9788184975284
082 _a658.812 N988C
100 _aNykamp, Melinda
245 0 _aCustomer Differential: the complete guide to implementing customer relationship management
260 _aNew Delhi
_bBPI
_c2012
300 _a212p.
690 _aManagement
942 _cBK
999 _c173935
_d173935