000			00370nam a2200145Ia 4500
005			20260205062628.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.8343 P317L
100			_aPearson, Bryan
245		4	_aThe loyalty leap
260			_aNew York _bPortfolio _c2012
300			_a263p.
690			_aCustomer loyalty;Customer relations
942			_cBK
999			_c173824 _d173824