000			00553nam a2200157Ia 4500
005			20260205060431.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.812 C761T
100			_aConlow, Rick
245		0	_aTelephone skills that satisfy customers: unleash the full potential of the telephone
260			_aNew Delhi _bViva books _c2011
300			_a107p.
690			_aManagement; Business management; Marketing management; Sales management; Communication-Management; Customer relations
700			_aWatsabaugh, Doug/
942			_cBK
999			_c167965 _d167965