000			00475nam a2200157Ia 4500
005			20260205060431.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.812 M365Q
100			_aMartin, William
245		0	_aQuality customer service: satisfy customers-it's everybody's job
250			_a5th
260			_aNew Delhi _bViva books _c2011
300			_a103p.
690			_aManagement; Marketing management; Sales management; Customer relations
942			_cBK
999			_c167962 _d167962