000			00467nam a2200157Ia 4500
005			20260205060430.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.812 M823C
100			_aMorgan, Rebecca
245		0	_aCalming upset customers: stay in control in any situation
250			_a4th
260			_aNew Delhi _bViva books _c2011
300			_a85p.
690			_aManagement; Marketing management; Sales management; Customer relations
942			_cBK
999			_c167958 _d167958