000			00486nam a2200157Ia 4500
005			20260205060430.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.812 F492T
100			_aFinch, Lloyd
245		0	_aTelephone courtesy & customer service: be your company's lifeline to customers
250			_a4th
260			_aNew Delhi _bViva books _c2011
300			_a114p.
690			_aManagement; Marketing management; Sales management; Customer relations
942			_cBK
999			_c167951 _d167951