000			00542nam a2200145Ia 4500
005			20260205060239.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.812 B783A
100			_aBrock, David
245		0	_aAftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
260			_aNew Delhi _bKogan page _c2010
300			_a218p.
690			_aRetail trade-Management; Returning goods; Quality of products; Customer service; Customer relations
942			_cBK
999			_c165322 _d165322