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| 100 | _aMiller, David | ||
| 245 | 0 | _aBusiness focused IT and service execellence | |
| 250 | _a2nd ed. | ||
| 260 |
_aUK _bBCS _c2009 |
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| 300 | _a176P. | ||
| 690 | _aIT -Management; Business information services; Management information services | ||
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