000			00415nam a2200145Ia 4500
005			20260205055514.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a153.6 P277C
100			_aPatterson, Kerry
245		0	_aCrucial conversations: tools for talking when stakes are high
260			_aNew Delhi _bTata Mc Graw hill _c2008
300			_a240p.
690			_aInternational communication
942			_cBK
999			_c154563 _d154563