000			00330nam a2200133Ia 4500
005			20260205054242.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.8 F876U
100			_aFreeland, John G
245		4	_aThe ultimate CRM handbook
260			_aNew Delhi _bTata Mc Graw _c2004
300			_a353p.
942			_cBK
999			_c135447 _d135447