000			00337nam a2200133Ia 4500
005			20260205054231.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.8 G324M
100			_aGerson, richard, F.
245		0	_ameasuring customer satisfaction
260			_aNew Delhi _bViva Books _c2004
300			_a112p.
942			_cBK
999			_c135125 _d135125