000 00322nam a2200133Ia 4500
005 20260205054148.0
008 260111s9999||||xx |||||||||||||| ||und||
082 _a658.812 D913K
100 _aDunckel, Jacqueline
245 0 _aKeeping customers happy
260 _aN. D.
_bJaico
_c2003
300 _a179p.
942 _cBK
999 _c134017
_d134017