000 00390nam a2200145Ia 4500
005 20260205052625.0
008 260111s9999||||xx |||||||||||||| ||und||
082 _a658.5 D56C
100 _aDickinson,Brian
245 0 _aCreating customer focused organizations
260 _aMumbai
_bJaico Pub
_c1999
300 _a236p.
690 _aBUSINESS ENTERPRISES;CUSTOMER SERVICE
942 _cBK
999 _c118083
_d118083