000 00467nam a2200145Ia 4500
005 20260205052347.0
008 260111s9999||||xx |||||||||||||| ||und||
082 _a658.562 As35M
100 _aAsher, Mike.
245 0 _aManaging quality in the service sector
260 _aLondon
_bKogan Page
_c1996
300 _a222p.
690 _aQuality assurance. ;Service industries. ;Service industries -- Management. ;Service industries -- Quality control.
942 _cBK
999 _c113518
_d113518