000			00350nam a2200145Ia 4500
005			20260205052319.0
008			260111s9999||||xx |||||||||||||| ||und||
082			_a658.562 C86P
100			_aCREECH,BILL
245		0	_aPILLARS OF TQM
260			_aNEW YORK _bPENGUIN _c1995
300			_a548
690			_a1;TOTAL;QUALITY;MANAGEMENT
942			_cBK
999			_c112356 _d112356