00298nam a2200109Ia 450000500170000000800410001708200180005810000220007624500480009825000120014626000300015820260325112355.0260325s9999||||xx |||||||||||||| ||und||  a808.666 G324T  aGerson, Sharon J. 0aTechnical communication process and product  a8th ed.  aNoidabPearson pub.c2020