TY  - BOOK
AU  - Kotter, John P
TI  - Heart of change: real-life stories of how people change their organizations/by John P. Kotter and Dan S. Cohen
SN  - 9781578512546
U1  - 68.406  K843H 
PY  - 2002///
CY  - Boston
PB  - Harvard Business School Press
ER  -