00358nam a2200133Ia 450000500170000000800410001702000180005808200170007610000250009324500520011825000060017026000380017630000100021420260205105311.0260111s9999||||xx |||||||||||||| ||und||  a9788177584127  a658.5  B464T  aBesterfield, Dale H. 0aTotal quality management/by Dale H. Besterfield  a3  a2009bPearson Prentice Hallc2009  a652p.