Besterfield, Dale H. <br/><br/>
Total quality management/by Dale H. Besterfield 

 - 3 
 - 2009  Pearson Prentice Hall  2009 
 - 652p. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Dewey Class. No.: </label>658.5  B464T