Besterfield, Dale H. <br/><br/>
Total quality management/by Dale H. Besterfield 

 - 2 
 - Delhi  Addison Wesley Longman Pvt Ltd  2001 
 - 533p. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Dewey Class. No.: </label>658.5  B464T