TY  - BOOK
AU  - Heskett, James L.
AU  - Sasser, W. Earl/Schlesinger, Leonard A./
TI  - What great service leaders know and do: creating breakthroughs in service firms
SN  - 9781626568136
U1  - 658.4  H461W 
PY  - 2015///
CY  - California
PB  - Berrett
ER  -