Heskett, James L. <br/><br/>
What great service leaders know and do: creating breakthroughs in service firms 

 - California  Berrett  2015 
 - 276p. 
<br/><br/><label>ISBN: </label>9781626568136 
<br/><br/><label>Dewey Class. No.: </label>658.4  H461W