TY  - BOOK
AU  - Stone, Douglas
AU  - Patton, Bruce/Heen, Sheila/
TI  - Difficult conversations: how to discuss what matters most
SN  - 9780670921348
U1  - 158.2  St72D 
PY  - 2014///
CY  - London
PB  - Penguin pub.
ER  -