TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J./
TI  - Service management: operations, strategy, Information technology
SN  - 978933920447
U1  - 658  F584S 
PY  - 2016///
CY  - New Delhi
PB  - Mcgraw hill education
ER  -