Fitzsimmons, James A. <br/><br/>
Service management: operations, strategy, Information technology 

 - 7th 
 - New Delhi  Mcgraw hill education  2016 
 - 541p. 
<br/><br/><label>ISBN: </label>978933920447 
<br/><br/><label>Dewey Class. No.: </label>658  F584S