00390nam a2200121Ia 450000500170000000800410001708200190005810000200007724500850009726000570018230000100023970000190024920260205062655.0260111s9999||||xx |||||||||||||| ||und||  a658.406  K849H  aKotter, John P. 4aThe heart of change: real- life stories of how people change their organizations  aBoston, massachusettsbHarvard business schoolc2012  a190p.  aCohen, Dan S./