TY  - BOOK
AU  - Jena, Puspanjali
AU  - Dalbehera, Sanghamitra/
TI  - Application of total quality management to library and information services in digital scenario: a study through users' satisfaction
SN  - 9789381839201
U1  - 025.19  J41A 
PY  - 2013///
CY  - New Delhi
PB  - Avon publications
ER  -