Jena, Puspanjali <br/><br/>
Application of total quality management to library and information services in digital scenario: a study through users' satisfaction 

 - 1st ed. 
 - New Delhi  Avon publications  2013 
 - 442p. 
<br/><br/><label>ISBN: </label>9789381839201 
<br/><br/><label>Dewey Class. No.: </label>025.19  J41A