TY  - BOOK
AU  - Rao , S.B. Nageswara
AU  - Madhavi , C./
TI  - Customer Service Excellence: Trends and Strategies
SN  - 8173916977
U1  - 658.812  R18C 
PY  - 2004///
CY  - New Delhi
PB  - Kanishka
ER  -