Rao , S.B. Nageswara <br/><br/>
Customer Service Excellence: Trends and Strategies 

 - New Delhi  Kanishka  2004 
 - 477p. 
<br/><br/><label>ISBN: </label>8173916977 
<br/><br/><label>Dewey Class. No.: </label>658.812  R18C