Assessing service quality: satistying the expectatations of library customers
Hernon,Peter
Assessing service quality: satistying the expectatations of library customers - Chicago Ess Ess Publications 2009 - 243 p
029.7 H431A
Assessing service quality: satistying the expectatations of library customers - Chicago Ess Ess Publications 2009 - 243 p
029.7 H431A